Yes, we have a registered Kinesiologist available in our clinic. Please click here for a description of our kinesiology services.

Yes, we are able to direct bill the following extended medical plans:

• Sunlife
• Manulife
• Great West Life
• Pacific Blue Cross
• Standard Life
• Maximum Benefit
• Johnston Group Inc.
• Chamber of Commerce
• Cowan
• Desjardins Insurance
• Industrial Alliance
• Johnson Inc.
• Green Shield Canada
• First Canadian
• CINUP
• SSQ
• Equitable Life
• ClaimSecure

* Please note that all health and group plans are different. Contact your health plan provider for more specific details.

Protection of Personal Information and Privacy
At Long Lake Sports & Orthopaedic Physiotherapy

At Long Lake Sports & Orthopaedic Physiotherapy, we strive to eliminate any concerns you may have regarding the confidentiality of your care and the protection of your personal information.
The following points outline how our clinic collects, protects, and discloses the personal information you provide to us. Long Lake Sports & Orthopaedic Physiotherapy values your privacy and operates in compliance with the Personal Information Protection Act (PIPA).

We collect, use, and disclose personal information only for the purposes of providing physiotherapy or kinesiology services and the administration of those services.
Your written consent is required prior to disclosing your personal information to third parties. You can withdraw your consent to release information at any point in time (in writing).
All staff are educated and trained on the importance of protecting your personal information and are held accountable for implementing the safeguards and security measures designed to protect it, including:

Physical Safeguards
o Monitored alarm system
o Deadbolt entry lock
o Locked filing cabinets
o Private treatment rooms
o Private offices to conduct telephone conversations
o Secure location of fax machine

Technological Safeguards

o Password protected computer operating systems and software
o Encrypted email communication
o Virus scanning software

Administrative Safeguards

o Access to personal information is restricted to authorized users on a need to know basis.
o All staff have signed confidentiality agreements that extend beyond the term of their employment.
o Any services on site (cleaning, computer support) and off site (medical couriers) are held to strict confidentiality measures.

Your records will be securely stored for 15 years at which time all paper records are shredded and electronic records are securely disposed of.  You can request a copy of your records in writing at any point in time, and it will be provided to you in a timely manner for a reasonable fee.

Long Lake Physiotherapy is conveniently open from 7:00 am-7:00 pm Monday to Thursday and 7:00 am-5:00 pm on Friday.

At Long Lake Physiotherapy, we strive to provide the best care possible. To ensure we can accommodate all our patients in a timely manner, we ask that you adhere to the following cancellation and no-show policies:

1. Cancellation Policy:
   Please provide at least 24 business hours notice if you need to cancel or reschedule an appointment. This allows us to offer the appointment to other patients in need of care. 
2. Late Cancellation Fee:
   If you cancel an appointment within 24 business hours of the scheduled time, a $25 late cancellation fee will be charged. Please note: Monday appointments cancelled after 5pm Friday or over the weekend are subject to the late cancellation fee.
3. No-Show Fee:
   If you fail to attend your scheduled appointment without any prior notice, a $50 no-show fee will be charged.
4. Repeated Cancellations or No-Shows:
   Patients who frequently cancel or fail to show up for appointments may be required to prepay for future appointments or may be subject to further restrictions.
5. Exceptions:
   We understand that emergencies and unavoidable circumstances may arise. If you are unable to attend your appointment due to such reasons, please inform us as soon as possible. These situations will be reviewed on a case-by-case basis.

We appreciate your attention to this matter and look forward to continuing to work with you.

• Loose fitting clothing that adequately exposes the body area you wish to have examined.

• Athletic shoewear.

• For ICBC and WSBC claims only -> your MSP Health Care Card, claim number, and the contact information for your adjuster/claim manager.

• Doctor’s referral if you have one (not required).

• The name(s) of any medication you are taking.

No, a doctor’s referral is not required to see a physiotherapist in British Columbia.

Some extended health care plans may require a doctor’s referral.